Frequently Asked Questions

Have a question that isn't answered below? We're happy to help! Contact us and we'll get back to you as soon as possible.

General FAQ

What is your turnaround time?

Turnaround time varies depending on the item and level of customization.

Most standard personalized items are completed within 5–7 business days.

Custom-designed items, special-order products, business orders, and items requiring a design proof typically take 7–14 business days after final proof approval. Turnaround may vary depending on order size, material availability, design revisions, and our current production schedule.

Please note that production time does not include shipping time.

Need your order by a certain date? Please contact us before ordering. We're happy to accommodate rush requests whenever our production schedule and material availability allow.

Do you accept returns or exchanges?

Because most of our products are personalized or made to order, customized items are not eligible for returns or exchanges and all sales are final.

However, if there is a problem with your order, please contact us. We want you to be happy with your purchase and will work with you to resolve any issues.

Once a package has been transferred to the shipping carrier, delivery times are outside of our control. We are unable to provide refunds for carrier-related shipping delays.

If you need your order by a specific date, please contact us before placing your order so we can confirm whether your requested date can be accommodated.

Will I receive a proof before my item is made?

Digital design proofs are provided for products that require design approval, such as custom signs and certain custom-designed products.

For other personalized items, a digital proof may be available upon request.

When a proof is required, production begins after the final design has been approved. Please review all names, dates, spelling, colors, and other personalization carefully before approving your proof.

How do I contact you?

Please use the Contact Us form on our website or email us at lori@1oakdesigns.net.

We're happy to answer questions about products, personalization, custom orders, business branding, or special requests.

Custom Items

Can you create a custom item or design?

Absolutely! We love creating custom pieces.

If you have an idea that you don't see listed on our website, contact us and tell us what you have in mind. We'll let you know whether it's something we can create.

Depending on the complexity of the project, a custom design fee may apply. Any applicable design fees will be discussed before we begin your project.

Can you engrave my business logo?

Yes! We offer custom logo engraving on many of our products, including signs, hats and beanies, tumblers, gifts, and other branded items.

Vector artwork such as SVG is preferred because it generally produces the best engraving results. If you don't have a vector file, send us the highest-quality version of your logo that you have, such as a PNG or JPG, and we'll let you know if it can be used.

Some logos may require artwork preparation or conversion before they can be engraved. If additional design work or a fee is required, we'll let you know before proceeding.

Can I request something I don't see on your website?

Yes! Many of our products can be customized beyond the options shown online.

If you're looking for a different color, material, design, product, or personalization option, contact us. We may be able to special order materials or create something specifically for you.

Special-order materials may require additional production time.

Business & Bulk Orders

Do you offer business, corporate, or bulk orders?

Yes! We work with businesses, realtors, schools, teams, organizations, and individuals needing multiple customized items.

We can help with branded hats and beanies, tumblers, QR and social media signs, client and employee gifts, closing gifts, event items, and other custom products.

Turnaround time for larger orders will depend on quantity, product availability, and customization. Contact us for current availability and estimated production time.

Shipping & Local Pickup

Do you ship internationally?

At this time, we only ship within the United States.

Do you offer local pickup?

Yes! We offer local pickup in Broken Arrow, Oklahoma.

Select the local pickup option at checkout when available. Once your order is complete, you'll receive an email with pickup instructions.

Please wait until you receive your ready for pickup notification before arriving to pick up your order.

Does production time include shipping time?

No. Our listed turnaround times refer to the time needed to create your order.

Shipping and carrier transit times are additional and can vary depending on the destination and shipping service selected.

If you need an order by a specific date, please contact us before ordering so we can determine whether we can accommodate your deadline.

Cutting & Charcuterie Boards

Why is the engraving on my board lighter or darker than the photos on your website?

Natural wood varies in grain, color, density, and texture. Because of these natural variations, laser engraving may appear lighter or darker from one board to another.

These differences are normal and are part of what makes each piece unique.

Do you apply a finish to cutting and charcuterie boards?

When appropriate, boards may be treated with food-grade mineral cutting board oil that is colorless, odorless, and tasteless.

Can I put my cutting or charcuterie board in the dishwasher?

No. Wood boards should be hand washed only.

Wash with warm water, mild dish soap, and a soft sponge or cloth, then dry promptly with a towel.

Do not place wood boards in the dishwasher or allow them to soak in water, as prolonged exposure to water and heat can damage the wood.

Natural Wood Products

Why does my wood product have knots, grain variations, or other imperfections?

Wood is a natural material, so every piece is different.

Variations in grain, knots, texture, and color are normal characteristics of real wood and are not considered defects. These natural differences help make each finished piece one of a kind.

Why is the engraving lighter or darker than the example shown online?

Laser engraving reacts differently depending on the grain, density, and natural characteristics of each piece of wood.

Because no two pieces of wood are exactly alike, engraving color and appearance can vary slightly from the product photos.

Hats & Beanies

What types of patches do you offer?

We offer several patch options, including leatherette and acrylic, with a variety of colors and finishes available.

Popular colors may be kept in stock, while specialty colors and materials may need to be special ordered and can add additional production time.

If you don't see the color or material you're looking for, contact us. Additional options may be available by special order.

Are leatherette patches made from real leather?

No. Leatherette is a synthetic material designed to provide the look and feel of leather without using genuine leather.

How are patches attached?

Our hat and beanie patches are applied using heat-activated adhesive.

How should I care for hats and beanies with patches?

To help protect both the garment and patch, we recommend spot cleaning or hand washing whenever possible.

If washing is necessary, use cold to warm water and a gentle detergent. Avoid harsh cleaners and high heat.

Air dry only. Do not place patched hats or beanies in the dryer.

Children's Clothing & Blankets

How should I care for embroidered children's clothing and blankets?

Always follow the care instructions on the garment's original tag.

For most embroidered items, we recommend washing in cold water on a gentle cycle with mild detergent. Tumble dry on low when permitted by the garment manufacturer.

Avoid bleach and high heat, which may damage the garment or embroidery.

For best results, turn embroidered clothing inside out before washing.